• All bookings are subject to availability and will be confirmed upon receipt of payment.
• A booking confirmation will be sent via email or other communication channels provided by the customer.
• For offline payments, please confirm via WhatsApp.

Full payment or a deposit (as specified) must be made at the time of booking.

• Full refund for cancellations made at least 72 hours before the tour starts.
• 50% refund for cancellations made within 24 hours before the tour starts.
• No refund for cancellations made within the day of the tour or in case of a no show.
• if there is a delay caused by a guest. Guests cannot refound or reschedule on the day
• No rescheduling or refunds are available due to bad weather.

• We reserve the right to modify the itinerary due to unforeseen circumstances such as weather, safety concerns, or other factors beyond our control.
• Any significant changes will be communicated to the customer as soon as possible.

• Customers are responsible for providing accurate personal information during the booking process.
• It is the customer’s responsibility to arrive at the designated meeting point on time.
• Customers must comply with local laws, customs, and safety instructions provided by the tour guide.

Customers must inform us of any medical conditions or special requirements before booking and on the day of the activity. Some activities may have fitness or age restrictions, which will be communicated at the time of booking.

• We are not liable for any loss, damage, injury, or inconvenience caused by circumstances beyond our control (e.g., accidents, delays, or natural disasters).
• Customers are advised to purchase travel insurance to cover potential risks during the tour.
• Manta rays are wild animals, so sightings cannot be fully guaranteed
• snorkeling tour operates rain or shine